Now you can start servicing the USB device just like it was attached directly to USB port of your computer! Once the USB device is connected, its icon changes to the green check mark: Simply select the device and click Connect button on the toolbar: To start servicing a USB device, you need to connect the device to your computer. When customer connects, it will be displayed in the USB Redirector Technician Edition window: The current step will be highlighted:Īfter reaching the last step, the customer can unplug the device from USB port: Please follow all the steps in this window. Once the connection is established, USB Redirector Technician Edition will ask to plug a USB device: In case of any problems with the connection, please refer to the Prepare Tehnician's Computer for Remote Servicing section and make sure you followed the recommendations carefully. Connection progress will be displayed in the next window: USB Redirector Technician Edition will proceed to the next step where the customer needs to enter your Technician ID and fill the Additional information that will help you to distinguish between different customers (it can be an order number, e-mail address, name or any other text).Īfter filling the fields, click Connect to establish connection with the technician. After initialization has been finished, you should see the following message: Start USB Redirector Technician Edition's customer module and wait while it initializes. Redirecting a USB device via USB Redirector Technician Edition is very easy, you need to:ġ.Start Customer Module on the customer's computer.Ģ.Start USB Redirector Technician Edition on the technician's computer.ģ.Establish connection with customer and connect the USB device. How to Redirect a USB Device for Servicing
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